You’ve got questions. We’ve got real answers. Whether you’re hunting for your perfect fit, wondering how long shipping takes, or trying to figure out how to care for your jacket — we’ve laid it all out, no fluff.

Are your jackets true to size?

Generally, yes. But bodies differ, and so do styles. Always check the size guide on each product page. Want that relaxed fit for layering? Go one size up.

How long does delivery take?
  • Order Cut-off Time: 8:00 PM (GMT) Greenwich Mean Time (London)
  • Handling Time: 3-4 business days (Monday to Friday)
  • Transit time: 3-4 business days (Monday to Friday) via FedEx, DHL, and UPS
  • Total delivery time: 6-8 business days
Do you ship worldwide?

Yes — Jacket Cult is global. We ship across the UK, US, Europe, and beyond. A few restricted zones apply, but if we can reach your location, we will.

Can I return or exchange my order?

Of course. You have 30 days from delivery to send it back. Just make sure the jacket is unused, with tags intact. Head over to our Return & Exchange Policy for the full breakdown.

Is my payment safe?

Yes — locked down tight. Every transaction is encrypted using industry-standard SSL technology. We don’t store your card info. Ever.

What payment methods do you accept?

We take Visa, MasterCard, PayPal, and more. Prefer flexibility? PayPal offers installment options in select regions.